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MyCare FAQ

Click on each question to link down to the answers.

  1. How do I enroll in MyCare?

  2. How do I un-enroll in MyCare (cancel my enrollment)?

  3. How do I request an appointment?

  4. How do I request a medication refill?

  5. How do I send a message to my provider?

  6. How do I change my username or password?

  7. I forgot my username and/or password. What do I do?

  8. Can I choose my pharmacy?

  9. What's a token?

  10. Can I access my child's account?

  11. Why can't I access my child's account if they are between 12 and 18 years old?

  12. I'm trying to click on 'Check Upcoming Appointments' and it won't do anything. Why not?

Answers

How do I enroll in MyCare?

If you have an email address tied to your InterCare account, you have been automatically enrolled in MyCare. You simply need to log in at www.intercare.org/mycare. If you don't have an email address on file with InterCare, simply stop in at any InterCare location and ask to be enrolled in MyCare.  

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How do I un-enroll in MyCare? (Cancel my enrollment.)

If you were auto-enrolled and don't want to be enrolled, or enrolled yourself and have changed your mind, you can cancel your enrollment. Just choose 'Settings' on the upper right menu bar. Once you are in Settings, the option to un-enroll is the last selection. Or you can email MyCare@intercare.org.

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How do I request an appointment?

Once logged in to MyCare, choose 'Mail' on the upper right menu bar. Then choose 'Compose Message'. You can then choose 'Appointment Requests', and select your InterCare health center. You will hear back from a scheduler within one business day. If your need is more urgent than that, please call InterCare at (855) 869-6900.

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How do I request a medication refill?

Once logged in to MyCare, you have two choices for renewing a medication. You can choose 'Renew Medication' on the upper right menu bar for medications you are currently taking. If you are asking about a medication not on your current medication list, you can choose 'Mail', and then select 'Medication Refill Requests'. You will receive a response within two business days.

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How do I send a message to my provider?

Once logged in to MyCare, choose 'Mail' on the upper right menu bar. Then choose 'Compose Message'. You can then choose 'Medical Questions', and select your InterCare health center.

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How do I change my username or password?

Simply choose 'Settings' on the upper right menu bar. Once you are in Settings, you can choose 'Edit' for the information you would like to change.

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I forgot my username and/or password. What do I do?

You can choose 'Need Help' on the log-in screen, or you can email MyCare@intercare.org, or you can call (855) 869-6900.

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Can I choose my pharmacy?

When you request your medication refill, it will ask you which pharmacy you would like to use. If you do not see your pharmacy on the list that comes up, you can add it.

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What's a token?

You actually will never need a token. These were previously used "behind the scenes" for enrollment, but are not necessary any longer.

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Can I access my child's account?

Yes. If you have a minor child, or are the legal guardian of someone, you can ask for access to their account. You will have to initially add the dependent in the InterCare office, but once they are attached to your account it is easy to toggle between accounts. Simply click the down arrow in the upper right part of your screen beneath the log out field. A drop down box will appear and you can choose whose record you would like to be in.

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Why can't I access my child's account if they are between 12 and 18 years old?

State laws protect teens' rights to keep some health choices private. These laws cover a teen's sexual health, including birth control, STDs and pregnancy. They also cover the care of a teen's child. InterCare must follow these laws. Because of this, children between the ages of 12 and 17 will not be signed up for MyCare to protect their privacy. When your child reaches their 12th birthday, they will be removed from MyCare. When they turn 18, they will be signed up for MyCare as an adult.

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I'm trying to click on 'Check Upcoming Appointments' and it won't do anything. Why not?

Our live appointment portion of MyCare is not active, so it does not show a live appointment history. Appointment questions can be sent in as a message by choosing 'Send a Message' from the top menu bar. Then choose 'Appointment', and select your location. You will receive a response within one business day. If you have questions about an appointment that is less than one business day away, please call (855) 869-6900.

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